Service Level Agreements (SLAs) definitions

“Uptime” shall mean the time period for which the specified services/ components with specified technical and service standards are available to the users. Uptime. in percentage, of any component (Non-IT & IT) be calculated as: Uptime = {1 – [(Downtime)/ (Total Time— Maintenance Time) 1)} * 100 “Downtime” shall mean the time period for which the specified services/ components with specified technical and service standards are not available to the users and excludes the scheduled outages planned in advance for SDC and the link failures.…

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Process documentation of an application

Process document mainly contains the following information Objectives of the applications Stakeholder diagram and their interoperability Solution Architecture Functional block diagrams technical architecture Integration with external systems/interfaces Use Case diagrams Process definition and responsible user roles Process workflow diagrams 0

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Project Documentation required for a project

Project documents include but are not limited to the following: Source Code SRS documents. For all the new requirements, Service Provider shall conduct a detailed system study and update the SRS documents. HLD documents (including but not limited to)  Application architecture documents ER diagrams and other data modelling documents Logical and physical database design Data dictionary and data definitions Application component design including component deployment views, control flows, etc. LLD documents (including but not limited to  Application flows and logic including pseudo code GUI design…

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